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Here you will find answers to common questions that our customers ask us on a daily basis.

If you do not find the answer to your question, write to us via the contact form on this page.

1. Before packing

Who do you have to inform?

Aqueduct of the old residence and of the new one, as long as you are paying the water bills directly and not in the condominium expenses. Registry office, to the new municipality of residence for the change of address. Gas supplier company, terminating the old contract and opening another one in the new municipality of residence.

Company supplying electricity, terminating the old contract and opening another one in the new municipality of residence.
Municipal waste tax office, ceasing the old user and then going to the competent office of the new residence and opening a new one.
New Family Doctor, by going to the nearest ASL office with your health card and choosing a new doctor from those available.
Old Tax Office, i.e. the office to which you pay taxes, by sending a registered letter with acknowledgment of receipt notifying your transfer. You can also go to the new Tax Office in person to report your new residence.
Telephone number, by notifying the change of your address by telephone.

  • Telecom Italia, fixed telephony: 187
  • mobile telephony and internet: 119 Libero Infostrada, landline,
  • mobile and internet telephony: 155 Wind,
  • landline, mobile and internet telephony: 159 Tele2,
  • landline and internet: 800221022 Tiscali,
  • landline and internet: 800910091 Three,
  • mobile: 133

Aci, if you are a member call 800313535 notifying your new data.
Condominium administration, both of the old and of the new house. If you move into a rented house, it is not your job to notify the new administrator. The homeowner will have to do it.
Insurance company, it is mandatory to send the new data for all your insurance taken out both on the house and on the means of transport and on the person.
Civil motorization, it is mandatory to notify the motorization of the change of residence so that the new adhesive coupons to be applied on the vehicle registration documents are sent to you.
Motorways Company, if you are a TelePass or Viacard subscriber, by calling 800269269.
Bank, notifying your agency of the change of address.
Credit Cards, informing the issuing companies of the change of address:

  • American Express, by sending a fax to 06.7222303 with card number, identity document and new address.
  • Diners Club, by sending a fax to 06.3575210 with card number and new address.
  • MasterCard and Visa, notifying your agency of the change. It is your bank’s duty to inform the issuing companies of these two credit cards.
  • BankAmericard, by faxing the form called “Variations” present in each bank statement sent.
  • ATM, always informing your bank.

Employer, it is necessary to notify the change of residence for INPS contributions, etc. Supermarkets with which you have discount or points cards.
Registration authority, if you have a web domain in your name.
Direct Tax Office, if you have a VAT number.
Periodicals, for sending the magazines to which you are a subscriber.
Poste Italiane, in case you want to have your mail redirected to the new address. 
Television and cable TV, you must notify RAI to send the fee (by filling in the address slip that you find on each bulletin sent), and pay or on demand television broadcasting companies (Sky 199 100 400).

Identity card, firearms permit, passport, electoral card, conscription office, bus or tram pass, parishes, ICI, railway passes, season tickets to shows, cinemas or theaters, parking lots and work book, data modification it can take place with tranquility upon renewal.

2. What you need and how you need to use it

What and how
  • PROTECTIVE GLOVES: always use protective gloves: it is not difficult to cut yourself with cardboard boxes. Handling them can result in invisible but very deep, painful and easily infected cuts.
  • A CUTTER: it is always convenient to have one on hand, and it will be especially useful when you have finished using the boxes: at that point, instead of tearing off the tape (and thus ruining the box), cut it neatly with the cutter, close the box returning it to its original position and store it in a dry place. You can reuse it on various occasions !! But be careful not to cut yourself: NEVER turn the cutter blade towards you, always use the cutter with the blade facing outwards or to the side.
  • BAGS OF RUBBISH: when you move a house, you immediately realize how much stuff has accumulated in albeit small spaces. And while you are in complete chaos you will be very eager to order and again !! There will be a lot of things that you decide to get rid of, and it is therefore useful to have several garbage bags immediately available to be able to sort out what you want to keep or throw away. The amount of waste you will be able to generate will amaze you!
  • BOXES: we usually think of buying large boxes to put a lot of stuff. MISTAKEN! NEVER use boxes that are too big: even if filled with clothes, towels or linens, they will still become too heavy to lift. It is preferable to use more boxes but of medium / small size (especially for heavier things): they will be more manageable, comfortable to reopen in case you have forgotten to put something in them and you will avoid breaking your back. Always remember that it is better to fill the boxes evenly without leaving too many spaces: once closed and stacked on top of each other they could break through and break the contents !! Boxes with side holes / handles or cardboard cabinets are particularly convenient: once they arrive in the new house, they can act as real replacement cabinets.
  • LABELS: boxing without noting the contents of each package is useless: use labels on which to write the contents of each box and attach them neatly. Remember to always cram the boxes all on the same side: it is annoying having to lift many boxes to see what you have put in a package on which you have not written anything !!
  • MARKERS: if you prefer to write the contents of each package directly on the box, use colored markers by combining the boxes in each room with a different color: KITCHEN = BLUE; BATHROOM = RED, etc. It will be easier to organize once you arrive in the new house and divide the objects that will be stored in each single room.
  • BUBBLE PLASTIC OR FOAM: without these materials it is impossible for plates, glasses, ornaments, paintings, etc. arrive intact at their destination. We advise you to buy small pieces of material: it would be difficult, when needed, to shred small pieces of plastic or foam rubber from large and bulky reels to pack tiny knick-knacks.
  • THE ADHESIVE TAPE: the plastic one is good for closing boxes, but NEVER apply it directly to glass, ceramic or objects with a delicate surface: the adhesive of the tape could ruin the object as well as not being easy to clean !! Instead, use the paper one: you will still insure your packages without ruining them. For all fragile materials we advise you to use above all the “FRAGILE” warning tape: you can also tear off small pieces (where the writing appears) and affix them directly to the packets that will then be inserted into the boxes, so as not to damage you same at the time of reopening the package. Close each box without sparing the use of the ribbon: make a nice +, placing the ribbon both vertically and horizontally. Also make sure the boxes are not dusty, otherwise the tape won’t stick!
  • THE TAPE DISPENSER: do not tear the adhesive tape with your teeth: you risk cutting your lips (or worse your tongue) and ingesting toxic substances! Use a Dispenser, it will be much more practical to close the boxes and you will not waste ribbon with various curls.
  • A BOX OF “READY INTERVENTION”: just before the move, arrange in a medium-sized box those objects that you will always have to have at hand during the transfer: a towel, sheets, soap, some plates and paper cutlery, spare clothes, documents, etc.)

3. How to pack

The dishes

Do not waste time wrapping them one by one and above all do not use newspaper (the printing ink is irreparably deposited on the surfaces, ruining the plate): pass them in the middle of a “Zig Zag” with bubble plastic or foam rubber up to form a small tower, then close everything with a loop of tape. Put a layer of shockproof material on the bottom of a box and insert the plates vertically. Complete the package with another layer of shockproof material that acts as a lid inside the box. This makes it more difficult for the plates to break.


The glasses

Take a layer of shockproof material and start rolling a glass, when you have made a complete turn put another glass on the shockproof material in front of the previous one and in the opposite direction, continue making a complete turn of the two glasses together, and so on. Do not pack more than 10 together! Corrugated cardboard cylinders are also very useful material for glasses, originally created for the packaging of bottles but which are also well suited to the protection of smaller objects: insert the glass into the cylinder and top up the glass towards the inside of the glass. length of the cylinder in excess.


Other items
  • CUTLERY: The air bubble bags with adhesive closure seem to be made especially for this. Arrange your cutlery inside the bag by dividing the services of the same series between them.
  • TOP FURNITURE: Even for the knick-knacks you can use bubble wrap or foam rubber with the same packing procedure as the glasses. Otherwise you can also take advantage of the plastic bubble bags with the convenient adhesive closure: pack two or three objects at a time always making small sausages and never letting them touch each other.
  • BOOKS: Books are usually the heaviest objects to pack, so it is best to use very small boxes (Max 40x30x30cm.) Placing them vertically inside, so as to fit as many as possible but without getting too heavy boxes.
  • ELECTRONIC COMPONENTS: (DVD players, stereos, etc) Foam rubber is the most suitable material for packing VCRs, DVD players, stereos, etc. Wrap everything with a couple of layers making two turns around the object and closing the package with a piece of tape. NEVER use polystyrene chips directly in contact with electronic equipment: polystyrene produces a very fine, invisible and harmful powder which, entering the circuits of a device, could prevent it from functioning correctly.
  • FURNITURE: Unfortunately, there are no perfectly sized boxes for your furniture, much less boxes strong enough to contain and transport entire cabinets or refrigerators. To pack them, assembled or disassembled, you can always use bubble plastic or foam rubber and for large or wooden furniture you can use corrugated cardboard which is often also used to cover parquet during renovations and allows the wood to breathe without scratch or damage it.
  • MATTRESSES: To protect the mattress from dust and humidity, you can use a transparent plastic sheet closing it with adhesive tape.
  • CHANDELIERS: The precious and large chandeliers must be packed in boxes of appropriate sizes. Pour a small amount of polystyrene chips on the bottom of a box, insert the chandelier vertically inside it (if the chandelier is not very large, insert it still assembled) pouring some chips around it again until it occupies all the empty spaces of the package. Fill the box with chips until the chandelier is completely covered with it and then tape everything up. In this way the chandelier will remain straight and well protected from bumps.
  • SHOES: Preferably they should be packed complete with their original box, but if you no longer have them you can use plastic bags with a rail lock. Each pair of shoes will be individually protected. Then arrange them, for a maximum of 10 pairs, in medium-sized boxes. You will get large packages but not too heavy and therefore comfortable to handle.
  • CLOTHES: If you decide to fold each dress you can use normal boxes (Max 60x50x30cm.) But if in the new house you do not have the furniture in which to store them yet, you can use comfortable cardboard cabinets that can contain many clothes and are easy to to handle. To make the most of their capacity, use some “dyeing-type” men in wire, placing your larger and more bulky men on the bottom of the wardrobe instead. In this way you will save space and you will be able to take advantage of all 50 places available on the man-holder bar. To prevent clothes from wrinkling, use plastic clothing covers.
  • MEDICINES: It is essential that medicines do not get dirty or do not spill and mix with each other: use small “Bottom + Lid” boxes also to protect them from humidity, divide and rearrange them immediately.
  • CDs, DVDs and CASSETTE: The same principle as for books applies to these objects as well: use small boxes. (Max 40x30x30cm.) Be careful not to fill the CD or DVD boxes until they burst, these objects break easily and it is preferable to leave some play inside the box.
  • PAINTINGS, VASES, etc .: Unfortunately, there are no very long, wide and very low boxes that are able to contain the paintings. For these items you will still need to use bubble wrap or foam rubber, preferably wrapping them in several layers. In fact, there is no need to use boxes even for your largest pots if you can protect them with plenty of shockproof material.

4. In summary

What do I need
  • Protective gloves
  • A utility knife
  • Garbage bags
  • Bubble wrap bags
  • Small and medium-sized boxes
  • Cardboard cabinets
  • Plastic clothing covers
  • Sticky labels
  • Coloured pens
  • Bubble plastic or foam rubber
  • Plastic sheet
  • Masking tape (Fragile, brown or paper)
  • Tape dispenser

Call 095 37 14 16 now to receive more information. Or write to us via the contact form on this page.

What should I pack
  • The plates, passing through them in a “zig-zag” with shockproof material and placing them vertically in the box. (see item above)
  • The glasses, rolling them one behind the other with shockproof material or packing them individually in corrugated cardboard cylinders. (see item above)
  • The cutlery, placing them in the bubble wrap bags.
  • The knick-knacks, in bubble wrap bags making small sausages and paying attention that do not touch each other.
  • The books, in small boxes and placing them vertically inside the package.
  • The stereo, the television, the DVD player, etc., with foam rubber or bubble wrap by wrapping them several times.
  • Furniture, especially wooden ones, wrapping them well with shockproof material or corrugated cardboard.
  • The mattresses, wrapping them with the plastic sheet.
  • The chandelier, holding it straight and pouring many polystyrene chips over it.
  • The shoes, in their original box or each pair closed in a press-lock bag.
  • Clothes, in normal boxes or in cardboard wardrobes with “dyeing” type hangers.
  • Medicines, in the “Bottom and lid” boxes.
  • CDs, DVDs and videotapes, in small boxes, still leaving a little game inside.
  • Paintings, vases and fragile objects in general, wrapping them with a lot of shockproof material.

5. Things NOT to do ABSOLUTELY

I must not:

  • Put foods (fruit, vegetables, meat, etc.) in direct contact with the packaging materials: each food must be packed in its original packaging.
  • Introduce bottles or containers that leak liquids into the boxes, then make sure they are tightly closed. Avoid storing furniture and boxes in damp places.

It is important that during the preparation of the boxes its contents completely fill the internal space so that when sealed with tape it does not remain empty inside. This will allow you to overlap other boxes without them yielding and deforming.

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